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- Solutions - GitScrum for Customer Support

Join a Global Solution to Make Customers Happier

Update your operational model with GitScrum and offer the best customer support experience!


GitScrum for Customer Support Teams

Smart Interaction with Customers

Include your customers and clients as active parties of your projects from the very beginning, interact with them and allow them to contribute to the necessary adjustments. Anticipate feedback and reduce annoyances.

Work with Developers, Researchers and Managers as a Team

Use our smart workboard to communicate customer’s needs at once. Collaborate with researchers to add real user stories to be applied by developers for constant improvements and transform your customers into fans.

We Offer You Something Exclusive

Since we know you are unique, that’s how we want you to make your clients feel. Then, GitScrum offers you the opportunity to get our White Label solution. Replace our logo with yours and grant each one of your clients an exclusive support area where you can showcase your projects’ advances and impress them.

Organize Working Routines and Be More Productive

Fix team calendar, activities, and other events. Create tasks with deadlines and surprise clients with responses in advance.


Invite People to Speak Before They Consider Shouting


Any reasonable person would agree that professional issues should always be resolved rationally. The weak point in that sentence is that not all persons are appropriate and can keep rational when they disagree. As a human being and a professional, you deserve to be treated with maximum respect and politeness. In daily life and especially in customer support routine, however, it’s not quite like that all the time. And, of course, it’s not your fault. The matter here isn’t whose “fault” it could be, but the paths to make it better for all parties. And, as a company daring to write about it, we would like to take part in this, too, to help you and your company better relationships with customers.

We believe project management with our Agile methodology is wise to invite customers to contribute to your projects and interact with you, feeling VIP and considered. We are not suggesting it’s possible to eliminate all misunderstandings or nervous feedback trouble. However, we are enthusiasts of building agile teams to deliver constant improvements and reaching increasing results, still preserving the life quality of collaborators.

Get GitScrum’s project management tool today and see for yourself that agile teams make more satisfied customers, and customers that are always asked to speak don’t feel like shouting unless you surpass their goals.

Deliver Sustainable Customer Service


Sustainability is the main challenge in a dynamic business environment and the key to success for many customer support organizations. The increase of virtual work and digital service will become permanent for many of them. They must evolve with technologies that highly impact their deliverability and performance before their competitors.

Partner with GitScrum to build an Agile team and deliver cost-effective customer support. Use our smart project management tool and engage your team, attendants, and developers to customize the best interface to interact with clients for products and services constant improvements.

Conquer customer loyalty by rising projects’ and upgrades deliverability. Stand by GitScrum to track your team’s activities and performance, encourage them to surpass the client’s goals, meet deadlines and be responsive.

GitScrum Boards for a Better Customer Support Experience

Use a work Board to collaborate with the team, assign Tasks, Subtasks and keep track of the client’s matters being resolved ASAP.

GitScrum Board Features
Facilitate Services to Your Clients With GitScrum Task Checklists

Divide your workload into smaller manageable chunks, giving your team a sense of achievement and gaining more efficiency.

Improve Your Customer Support’s Team Productivity with Sprints

Increase your team's performance to get the best compliments from your clients at the call center.

GitScrum User Stories for Customer-oriented Actions

Deliver work better and faster, and help developers create valuable strategies with customer feedback and real user stories.

Frequently Asked Questions

What is GitScrum Project Management Tool?

It’s a fully online tool (no downloads needed), which uses Agile and Scrum methodologies to offer you all essential features for the most sustainable and efficient project management and customer support.

How can GitScrum Project Management Tool Help Me at the Translation and Interpreting Business?

GitScrum helps you organize and control workload, set customer service goals and deadlines, assign tasks and requests to collaborators. Also, it allows interactions with clients and project improvements with the addition of real user stories. All this leads to productivity and quality increase.

Are Project Templates Customizable at GitScrum’s Project Management Tool?

Yes, you can customize project templates and create custom fields to use for all your projects and use the ones available. It’s not necessary to create a new template for every new project.

What are the Main Advantages of GitScrum’s Project Management Tool for Translators and Interpreters?

GitScrum’s project management tool helps you anticipate clients’ and users’ feedback and demands, improve services based on their needs, communicate and collaborate better with the team and reach goals faster.

What differs GitScrum’s Project Management Tool from others?

GitScrum’s tool is simple to use yet complete. It offers you all the necessary features to keep in charge of your projects, team’s workload, and performance. Gantt charts, Kanban boards, and essential reports at your hand to get all valuable information at once. Our tool was made to spend less time on management and more time on customer relationships and research.

Why should I invest in GitScrum’s Project Management Tool tool?

GitScrum’s tool is more efficient, and it’s way more affordable than other tools since it offers you a lifetime license. Customize your interface with our white label (replace our logo with yours) and impress your clients.