Update your operational model with GitScrum and offer the best customer support experience!
Include your customers and clients as active parties of your projects from the very beginning, interact with them and allow them to contribute to the necessary adjustments. Anticipate feedback and reduce annoyances.
Invite People to Speak Before They Consider Shouting
Any reasonable person would agree that professional issues should always be resolved rationally. The weak point in that sentence is that not all persons are appropriate and can keep rational when they disagree. As a human being and a professional, you deserve to be treated with maximum respect and politeness. In daily life and especially in customer support routine, however, it’s not quite like that all the time. And, of course, it’s not your fault. The matter here isn’t whose “fault” it could be, but the paths to make it better for all parties. And, as a company daring to write about it, we would like to take part in this, too, to help you and your company better relationships with customers.
We believe project management with our Agile methodology is wise to invite customers to contribute to your projects and interact with you, feeling VIP and considered. We are not suggesting it’s possible to eliminate all misunderstandings or nervous feedback trouble. However, we are enthusiasts of building agile teams to deliver constant improvements and reaching increasing results, still preserving the life quality of collaborators.
Get GitScrum’s project management tool today and see for yourself that agile teams make more satisfied customers, and customers that are always asked to speak don’t feel like shouting unless you surpass their goals.
Deliver Sustainable Customer Service
Sustainability is the main challenge in a dynamic business environment and the key to success for many customer support organizations. The increase of virtual work and digital service will become permanent for many of them. They must evolve with technologies that highly impact their deliverability and performance before their competitors.
Partner with GitScrum to build an Agile team and deliver cost-effective customer support. Use our smart project management tool and engage your team, attendants, and developers to customize the best interface to interact with clients for products and services constant improvements.
Conquer customer loyalty by rising projects’ and upgrades deliverability. Stand by GitScrum to track your team’s activities and performance, encourage them to surpass the client’s goals, meet deadlines and be responsive.
Use a work Board to collaborate with the team, assign Tasks, Subtasks and keep track of the client’s matters being resolved ASAP.
It’s a fully online tool (no downloads needed), which uses Agile and Scrum methodologies to offer you all essential features for the most sustainable and efficient project management and customer support.
GitScrum helps you organize and control workload, set customer service goals and deadlines, assign tasks and requests to collaborators. Also, it allows interactions with clients and project improvements with the addition of real user stories. All this leads to productivity and quality increase.
Yes, you can customize project templates and create custom fields to use for all your projects and use the ones available. It’s not necessary to create a new template for every new project.
GitScrum’s project management tool helps you anticipate clients’ and users’ feedback and demands, improve services based on their needs, communicate and collaborate better with the team and reach goals faster.
GitScrum’s tool is simple to use yet complete. It offers you all the necessary features to keep in charge of your projects, team’s workload, and performance. Gantt charts, Kanban boards, and essential reports at your hand to get all valuable information at once. Our tool was made to spend less time on management and more time on customer relationships and research.
GitScrum’s tool is more efficient, and it’s way more affordable than other tools since it offers you a lifetime license. Customize your interface with our white label (replace our logo with yours) and impress your clients.